Account Management Masters

  • 16 May 2013
  • 8:30 AM - 4:30 PM
  • Boston Common Hotel & Conference Center, 40 Trinity Place, Boston, MA 02116
  • 4


Registration is closed


Date: May 16, 2013
Time: 8:30 am-4:30 pm
Trainer: Marta Stiglin
Audience: Ideally suited for account directors and senior-level account managers from an internal or external agency, with at least 5+ years of experience managing and mentoring account staff
Price: $495 member / $550 non-member
Location: Boston Common Hotel & Conference Center, 40 Trinity Place, Boston, MA 02116 

Whoever said the consummate account manager is a jack of all trades and master of none didn’t go far in this job. To be a leading account service professional, you must demonstrate mastery of advertising and marketing, client-relationship management, business development, staff/team management and operational effectiveness. It’s not for the weak of heart!

In an increasingly competitive business environment, agencies need their senior account staff operating at peak—thinking strategically, planning creatively and managing superbly. With its blend of rich content, case review, group discussion and interactive exercises, this directed session challenges you to reach new levels of performance.

Key Topics

  • Applying business and managerial acumen to deepen client partnerships
  • Techniques for advancing the strategic contribution of an account service team
  • Proven practices for project planning, scoping and briefing
  • Operational excellence—how to enable the smooth flow of information and drive collaboration among internal and external resources
  • Communication skills for more effective staff, colleague and client management
  • Talent development practices for increasing individual and team performance
Marta StiglinMarta Stiglin started out as a designer, until one day the principal of the agency she worked for handed her a sketch on a cocktail napkin in lieu of a creative brief—at which point she realized her true calling: Account Management. Marta spent much of her career as an account person on the external agency side, advancing to executive management before joining the in-house agency at Bose Corporation. At Bose, Marta led the planning and development of marketing communications for the company’s consumer products divisions—overseeing advertising and merchandising for the direct, retail and wholesale channels. Today her firm, Stiglin Consulting, partners with companies to advance their brand strategies as well as their management and organizational practices to increase their competitiveness in the marketplace. Marta is a current Board Member and former Chairman of IHAF (the In-House Agency Forum) as well as a guest speaker/session facilitator for a host of industry events, and an active trainer for The Ad Club’s professional development program for over 6 years.

Space is limited. Register, today!

Have Questions about Professional Development? Contact Clare Cox at

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